1. Your Right to Withdraw

As a consumer purchasing products online within the European Union, you have the statutory right to withdraw from your contract with Zenmen within 14 calendar days without giving any reason.

The withdrawal period expires 14 days after the day on which you (or a third party other than the carrier and indicated by you) acquire physical possession of the goods.

2. Exceptions (Important: Hygiene & Health Protection)

Under Article 16(e) of the EU Consumer Rights Directive, the right of withdrawal does not apply to goods that are not suitable for return due to health protection or hygiene reasons if they were unsealed by the consumer after delivery.

• Sealed Items: If you have broken the safety seal, opened the packaging, or consumed any portion of a Zenmen supplement, the product is no longer eligible for return or refund.
• Sealed Condition: To be eligible for a return, the product must be in the same condition as you received it, with all original factory seals, packaging, and labels intact.

3. How to Exercise Your Right

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., an email).

• Contact: [Insert Customer Service Email Address]
• Requirements: Your notification must include your name, order number, and a clear statement of your intent to withdraw. You may use the Model Withdrawal Form provided below, though it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the 14-day withdrawal period has expired.

4. Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

• Method of Refund: We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
• Withholding Refund: We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

5. Returning the Goods

You shall send back the goods or hand them over to us at [Insert Return Address] without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

• Return Costs: You will have to bear the direct cost of returning the goods.
• Liability: You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
  
  

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To: Zenmen Health
Email: [Insert Email Address]

 

I/We [] hereby give notice that I/We [] withdraw from my/our contract of sale of the following goods:

 

• Ordered on: [Date]
• Received on: [Date]
• Order Number: [Number]
• Name of Consumer(s): [Name]
• Address of Consumer(s): [Address]
• Signature of Consumer(s): (Only if this form is notified on paper)
• Date: [Date]