Frequently Asked Questions
General Questions
Do you sell on other platforms?
Yes we do. Here are our Official Stores:
Amazon: https://amzn.to/3Gr0gmt
eBay: https://www.ebay.com/usr/zenmenhealth
Walmart: https://www.walmart.com/global/seller/101003949/cp/shopall
Always ensure you're getting the authentic ZenMen experience by shopping through our official website or official online stores. Your health deserves the best quality supplements, crafted with care and precision. Don't settle for less—choose authenticity!
Do you have any Brick-and-Mortar Locations?
Currently, ZenMen products are exclusively available for purchase online. We do not have any physical brick-and-mortar store locations. You can conveniently shop for our products through our official website or trusted online platforms.
Do you ship internationally? Are there additional taxes or fees for international orders?
Yes, we do ship internationally!
For International Orders ONLY, the total price excludes customs fees, import taxes, and any other related charges. Customers are responsible for paying these costs directly to the courier or local authorities upon delivery. Please be aware that these fees vary depending on the destination country.
Are your supplements safe to take?
Our supplements are formulated by our naturopathic doctor partners. Our formulations are different from commercially available supplements, which may include ingredients that shouldn’t be included in the first place, or in excess of what the body actually needs.
Are your products third party tested?
We are in the process of subjecting some of our supplements to third-party testing. Notably, a number of our products have already undergone this rigorous testing, and the corresponding certificates can be found on their respective listing pages. This commitment to third-party verification ensures the quality and transparency of our products.
Can women take your supplements?
Yes! Our supplements are designed to be effective for individuals of all genders.
In fact, if you explore our website, you'll see that we feature women in our product images as well. We are committed to providing inclusive and diverse representation, and we want all our customers to feel welcome and represented.
Where are your supplements’ ingredients sourced from?
The ingredients in our supplements are sourced globally, with our global partners who make sure that the ingredients are processed safely and controlled according to quality standards.
Where are your supplements manufactured?
We utilize cGMP-compliant, FDA-registered facilities for the manufacturing of our products. Our state-of-the-art facilities are strategically located in New Jersey, Florida, and Montana.
Should I follow the expiration date or the date I opened the bottle?
You should primarily go by the expiration date printed on the bottle, as it indicates the product's overall shelf life. However, once opened, we recommend using the tincture within 6-12 months for maximum potency and freshness. Be sure to store it in a cool, dry place away from sunlight to maintain its quality.
I have more questions about your supplements. Where can I contact you?
We’re here to help! Send us a message through our Contact Us form or send us an email through info@zenmenhealth.com.
I want to purchase your supplement. How can I order?
If you are interested in any of our supplements and wish to purchase it, please follow our instructions on how to place an order.
- Visit our Products page
- Choose the supplement you want to order by clicking on the Add to Cart button, OR, if you want to know more about the supplement, click on the image bottle. You will be redirected to the product detail page, where you can read more information about the supplement you chose.
- At the bottom of the supplement description, you can change the quantity of how many supplements you want to order.
- Click the Add to Cart button on the right.
You can continue shopping or check your shopping cart’s contents, by clicking on the cart icon in the upper right-hand corner. If you are satisfied with the contents of your shopping cart, click on the Proceed to Check Out button.
Is it possible to return the supplement?
Send us a message on our Contact Us form, together with your Order ID.
How long will it take for my order to arrive?
Within the U.S.: Orders typically arrive within 2–7 business days. However, delays can occasionally occur due to courier issues, holidays, or unforeseen circumstances.
For International Orders: Delivery usually takes 7–28 days, depending on customs clearance and courier processing times.
Do you accept wholesalers?
Yes, we do accept wholesale inquiries. For more information, please fill up our wholesale form: https://zenmenhealth.com/pages/buy-wholesale or contact us directly at info@zenmenhealth.com.
Frequently Asked Questions
Tinctures
Why does my Tincture have separation or an oil-like layer?
The natural separation in our tinctures is due to the highly concentrated ethanol extraction process. As ethanol evaporates over time (especially when opening and closing the bottle), an oil-like emulsion may form. This is a completely natural phenomenon and does not affect the quality, potency, or effectiveness of the tincture.
Is the separation or floating material a sign of contamination or spoilage?
No. The appearance of a brown emulsion or floating particles is a normal characteristic of herbal tinctures. These components are naturally occurring and expected within the product specifications. The tincture should be shaken before each use to reincorporate the emulsion.
What should I do if I see black specks or residue in my tincture?
If you notice dark specks or residue, this is likely due to natural plant material that has settled over time.
However, if you are concerned about the appearance of your tincture, please contact our support team at info@zenmenhealth.com with photos so we can assist you further.
How should I store my tincture to maintain quality?
To ensure the best shelf life and potency:
- Store your tincture in a cool, dry place away from direct sunlight.
- Keep the bottle tightly closed when not in use to reduce ethanol evaporation.
- Shake well before each use to reincorporate any natural separation.
Will the natural separation affect the effectiveness of the tincture?
No, the separation does not impact the integrity or effectiveness of the tincture. The active compounds remain present and effective as long as the tincture is properly shaken before use.