Frequently Asked Questions
General Questions
Do you sell on other platforms?
Yes we do. Here are our Official Stores:
Amazon: https://amzn.to/3Gr0gmt
eBay: https://www.ebay.com/usr/zenmenhealth
Walmart: https://www.walmart.com/global/seller/101003949/cp/shopall
Always ensure you're getting the authentic Zenmen experience by shopping through our official website or official online stores. Your health deserves the best quality supplements, crafted with care and precision. Don't settle for lessβchoose authenticity!
Do you have any Brick-and-Mortar Locations?
Currently, Zenmen products are exclusively available for purchase online. We do not have any physical brick-and-mortar store locations. You can conveniently shop for our products through our official website or trusted online platforms.
Do you ship internationally? Are there additional taxes or fees for international orders?
Yes, we do ship internationally!
For International Orders ONLY, the total price excludes customs fees, import taxes, and any other related charges. Customers are responsible for paying these costs directly to the courier or local authorities upon delivery. Please be aware that these fees vary depending on the destination country.
Are your supplements safe to take?
Our supplements are formulated by our naturopathic doctor partners. Our formulations are different from commercially available supplements, which may include ingredients that shouldnβt be included in the first place, or in excess of what the body actually needs.
What is a Herxheimer Reaction (Hex Reaction)?
A Herxheimer Reaction, also known as a "die-off reaction," occurs when the body detoxifies too quickly due to the rapid breakdown of harmful microorganisms like bacteria, fungi, or parasites. This can temporarily worsen symptoms before improvement occurs.
It is caused by the release of endotoxins and other byproducts from dying bacteria or pathogens. This overwhelms the body's detoxification systems, leading to inflammation and flu-like symptoms.
Should I stop taking my supplement if I experience a Herxheimer Reaction?
Not necessarily. A Herxheimer reaction is a sign that the product is working, but if symptoms become severe, consider lowering the dose or taking a short break. Always consult a healthcare professional if you are unsure.
Iβm confused about the dosage instructions for your Tick Immune Support Supplement. Some materials say 3 capsules daily, and others suggest 3 capsules three times per day. Which is correct?
The different dosing instructions youβve seen are due to the two different ways the Tick Immune Support Supplement can be used:
π§ 1. General Use (Standalone Immune Support)
- Gentle, ongoing immune support
- Tick Immune Complex: Take 2 capsules daily as a precaution, or 3 daily if you suspect a tick bite.
- Take for up to 3 months or as directed by your healthcare provider
π§ 2. Protocol-Based Use
This approach is more intensive and is used in structured protocols, such as for recent tick bites or suspected tick-borne illness. Dosages here are higher to provide short-term, therapeutic impact under practitioner supervision.
Prevention Protocol
- Tick Immune Complex: 3Β capsules,Β twiceΒ aΒ dayΒ (withΒ mealsΒ orΒ between)
- IdealΒ forΒ thoseΒ spendingΒ timeΒ outdoorsΒ orΒ inΒ tick-proneΒ areas
- ProvidesΒ balancedΒ immuneΒ andΒ antimicrobialΒ support
- NoΒ additionalΒ tincturesΒ needed
Post-TickΒ BiteΒ ProtocolΒ (withinΒ 4β6Β weeksΒ ofΒ aΒ bite)
- TickΒ ImmuneΒ Complex:Β 3Β capsules,Β threeΒ timesΒ aΒ day
- BlackΒ WalnutΒ Tincture:Β 1Β dropper full (1.25Β mL)Β 3x/dayΒ ORΒ 2Β droppers fullΒ twice/day
- GarlicΒ BulbΒ Extract:Β 2Β droppersΒ full (or Β½Β tsp),Β 2β3x/day (canΒ goΒ upΒ toΒ 1Β tspΒ 3x/day)
ThisΒ moreΒ intensiveΒ dosingΒ isΒ recommendedΒ toΒ increaseΒ theΒ antimicrobialΒ impactΒ andΒ immuneΒ response.
SymptomΒ Trial / Pre-Testing Β Protocol
- TickΒ ImmuneΒ Complex:Β 3Β capsules,Β twiceΒ aΒ day
- MonolaurinΒ Complex:Β 2Β capsules,Β twiceΒ aΒ dayΒ (ideallyΒ betweenΒ meals)
ThisΒ isΒ forΒ individualsΒ withΒ ongoingΒ unexplainedΒ symptoms,Β orΒ preparingΒ forΒ immune-basedΒ testing (e.g.,Β ImmunoBlot,Β EliSpot,Β WesternΒ Blot).Β ItΒ isΒ typicallyΒ doneΒ forΒ 6β8Β weeksΒ andΒ mayΒ provokeΒ a "die-off"Β reactionΒ inΒ some.
SymptomΒ ReliefΒ Protocol (Chronic Lyme Support)
(forΒ suspectedΒ orΒ diagnosedΒ tick-borneΒ illness)
- TickΒ ImmuneΒ Complex:Β 3Β capsules,Β threeΒ timesΒ daily
- MonolaurinΒ Complex:Β 2Β capsules,Β twiceΒ daily
- BlackΒ WalnutΒ Extract:Β 2Β droppersΒ full,Β threeΒ timesΒ daily
- GarlicΒ BulbΒ Extract:Β 2Β droppersΒ full (or Β½Β tsp),Β threeΒ timesΒ daily
This longer-term protocol (3-6 months) provides comprehensive antimicrobial, immune, and detox support. Some users may experience initial symptom flares as part of the recovery process.
SafetyΒ First βΒ AlwaysΒ ConsultΒ YourΒ HealthcareΒ Provider
Because our formulas include potent extracts, they are designed to be both powerful and safe when used as directed. That said, everyoneβs body is different, and your individual needs may vary β especially with chronic or complex conditions.
We always recommend consulting your Lyme-literate or integrative physician, who can tailor your plan and dosing to your specific health profile. Theyβll know whatβs best for you.
Your safety and recovery are the top priorities.
Are your products third party tested?
We are in the process of subjecting some of our supplements to third-party testing. Notably, a number of our products have already undergone this rigorous testing, and the corresponding certificates can be found on their respective listing pages. This commitment to third-party verification ensures the quality and transparency of our products.
Can women take your supplements?
Yes! Our supplements are designed to be effective for individuals of all genders.
In fact, if you explore our website, you'll see that we feature women in our product images as well. We are committed to providing inclusive and diverse representation, and we want all our customers to feel welcome and represented.
Where are your supplementsβ ingredients sourced from?
The ingredients in our supplements are sourced globally, with our global partners who make sure that the ingredients are processed safely and controlled according to quality standards.
Where are your supplements manufactured?
We utilize cGMP-compliant, FDA-registered facilities for the manufacturing of our products. Our state-of-the-art facilities are strategically located in New Jersey, Florida, and Montana.
Should I follow the expiration date or the date I opened the bottle?
You should primarily go by the expiration date printed on the bottle, as it indicates the product's overall shelf life. However, once opened, we recommend using the tincture within 6-12 months for maximum potency and freshness. Be sure to store it in a cool, dry place away from sunlight to maintain its quality.
I have more questions about your supplements. Where can I contact you?
Weβre here to help! Send us a message through our Contact Us form or send us an email through info@zenmenhealth.com.
I want to purchase your supplement. How can I order?
If you are interested in any of our supplements and wish to purchase it, please follow our instructions on how to place an order.
- Visit our Products page
- Choose the supplement you want to order by clicking on the Add to Cart button, OR, if you want to know more about the supplement, click on the image bottle. You will be redirected to the product detail page, where you can read more information about the supplement you chose.
- At the bottom of the supplement description, you can change the quantity of how many supplements you want to order.
- Click the Add to Cart button on the right.
You can continue shopping or check your shopping cartβs contents, by clicking on the cart icon in the upper right-hand corner. If you are satisfied with the contents of your shopping cart, click on the Proceed to Check Out button.
Is it possible to return the supplement?
Send us a message on our Contact Us form, together with your Order ID.
How long will it take for my order to arrive?
Within the U.S.: Orders typically arrive within 2β7 business days. However, delays can occasionally occur due to courier issues, holidays, or unforeseen circumstances.
For International Orders: Delivery usually takes 7β28 days, depending on customs clearance and courier processing times.
Do you accept wholesalers?
Yes, we do accept wholesale inquiries. For more information, please fill up our wholesale form: https://zenmenhealth.com/pages/buy-wholesale or contact us directly at info@zenmenhealth.com.
What are Zen Points?
Zen Points are part of the Zenmen Loyalty Reward Program, created to thank you for supporting our wellness journey. You can earn points through shopping, engaging with us online, and celebrating life moments, all of which add up to savings on future orders.
To access your Zen Points dashboard, look for the "Rewards" button at the lower side of your screen on our website.
How do I earn Zen Points?
You can accumulate Zen Points through the following actions:
π Place an order: Earn 5 Zen Points for every $1 spent.
π Celebrate your birthday: Get a 200 Zen Point bonus.
π¬ Engage on social media: Earn 50 Zen Points each for:
- Liking us on Facebook
- Following us on Instagram
- Following us on TikTok
- Following us on X (formerly Twitter)
Note: Social media actions must be completed via your loyalty dashboard to earn points.
How can I redeem Zen Points?
Redeeming your Zen Points is simple:
- 500 Zen Points = $1 off your next order.
- Apply your points at checkout through your rewards dashboard to instantly reduce your total.
Is there a minimum to redeem Zen Points?
You can start redeeming points once you have at least 500 points, which gives you $1 off. The more points you save, the bigger the discount!
Do Zen Points expire?
Zen Points do not expire quickly, but we recommend using them within 12 months of earning them to ensure you donβt miss out. You can always check your balance and activity via the loyalty dashboard.
Where do I check my Zen Points balance?
Just click the "Rewards" button at the lower side of your screen on our website. From there, you'll see your points balance, activity history, and available rewards.
Frequently Asked Questions
Tinctures
Why does my Tincture have separation or an oil-like layer?
The natural separation in our tinctures is due to the highly concentrated ethanol extraction process. As ethanol evaporates over time (especially when opening and closing the bottle), an oil-like emulsion may form. This is a completely natural phenomenon and does not affect the quality, potency, or effectiveness of the tincture.
Is the separation or floating material a sign of contamination or spoilage?
No. The appearance of a brown emulsion or floating particles is a normal characteristic of herbal tinctures. These components are naturally occurring and expected within the product specifications. The tincture should be shaken before each use to reincorporate the emulsion.
What should I do if I see black specks or residue in my tincture?
If you notice dark specks or residue, this is likely due to natural plant material that has settled over time.
However, if you are concerned about the appearance of your tincture, please contact our support team at info@zenmenhealth.com with photos so we can assist you further.
How should I store my tincture to maintain quality?
To ensure the best shelf life and potency:
- Store your tincture in a cool, dry place away from direct sunlight.
- Keep the bottle tightly closed when not in use to reduce ethanol evaporation.
- Shake well before each use to reincorporate any natural separation.
Will the natural separation affect the effectiveness of the tincture?
No, the separation does not impact the integrity or effectiveness of the tincture. The active compounds remain present and effective as long as the tincture is properly shaken before use.
Why does my tincture have no seal?
Our tinctures do not have a traditional plastic seal. Instead, we use a tamper-evident top which serves as the primary seal for the bottle. This tamper-evident cap ensures the safety and integrity of the product before it is opened. Additionally, the dropper also includes a seal to further protect the contents.
If you have any concerns or need more information, feel free to contact us at info@zenmenhealth.com.